Privacy Policy

Depending on how you interact with our website, we may collect:

Personal Information

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• City
• State
• PIN code
• Order details

Account Information

If you create an account, we may collect:

• Login credentials
• Account preferences
• Order history
• Saved addresses

Payment Information

Payments may be processed through third-party payment gateways.

We may receive transaction-related information such as:

• Payment status
• Transaction ID
• Payment method
• Order amount

We generally do not store complete debit/credit card details on our servers.

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website interaction information
• Referral source
• Date and time of access

This information helps us improve website performance, security and user experience.

We may use your information to:

• Process and deliver orders.
• Confirm payments.
• Provide customer support.
• Manage your account.
• Send order updates.
• Process returns and refunds.
• Improve our website and products.
• Prevent fraud and misuse.
• Send promotional communications where permitted.
• Provide personalised website experiences.
• Comply with applicable legal requirements.

With appropriate consent or where otherwise permitted by applicable law, we may send:

• Promotional emails
• Product updates
• Offers
• Discounts
• New product announcements
• Wellness content
• Service communications

You can unsubscribe from promotional communications at any time using the unsubscribe option or by contacting us.

Our website may use cookies and similar technologies.

Cookies may be used for:

• Website functionality
• Login sessions
• Shopping cart functionality
• Analytics
• Security
• Marketing
• Improving user experience

You can manage cookie preferences through your browser settings or any cookie controls provided on our website.

We may use third-party service providers for:

• Payment processing
• Shipping and logistics
• Website analytics
• Marketing
• Customer communication
• Cloud hosting
• Website security

These service providers may process information as required to provide their services.

Payments made through our website may be handled by third-party payment processors.

Payment providers may have their own privacy policies and security measures.

PrathamVeda does not request or ask customers to share their complete card PIN, CVV, OTP or banking passwords with us.

Never share your OTP, PIN or password with anyone claiming to represent PrathamVeda.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet-based system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for:

• Providing services
• Maintaining transaction records
• Customer support
• Legal and regulatory compliance
• Resolving disputes
• Preventing fraud

When information is no longer required, it may be deleted or anonymised subject to applicable legal requirements.

We may share relevant information with trusted service providers where necessary to:

• Deliver your order
• Process payments
• Provide customer support
• Maintain our website
• Provide analytics
• Prevent fraud
• Meet legal obligations

We do not intend to sell your personal information to third parties.

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• Request access to information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where applicable.
• Opt out of marketing communications.
• Raise a privacy-related complaint.

To make a request, contact us at:

Email: [privacy@prathamveda.com]

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the updated date.

For privacy-related questions or requests: