Terms & Conditions

PrathamVeda is an Ayurvedic wellness brand offering Ayurvedic and wellness products through its online platform.

For the purpose of these Terms:

You must be at least 18 years old to place an order through our website.

By using our website, you confirm that the information provided by you is accurate, complete and up to date.

If you are purchasing products on behalf of another person, you confirm that you are authorised to do so.

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, availability and other information displayed on our website are accurate.

However:

• Product colours may vary slightly depending on your device screen.
• Packaging may change from time to time.
• Product availability may change without prior notice.
• Product specifications may be updated by the manufacturer where applicable.
• Product information should always be read along with the product label and packaging.

For Ayurvedic products, customers should carefully read the product label, ingredients, directions for use, warnings and other applicable information before consumption or use.

PrathamVeda products are offered for their stated intended use and should be used according to the instructions provided on the product packaging.

Information published on our website, including blogs, articles, product descriptions and educational content, is provided for general informational purposes and should not be considered medical advice.

Our website content is not intended to diagnose, treat, cure or prevent any disease unless specifically permitted and supported by the applicable product authorisation and law.

Customers with existing medical conditions, allergies, pregnancy, breastfeeding, ongoing medication or other health concerns should consult a qualified healthcare professional before using any product where appropriate.

Do not discontinue prescribed medication or medical treatment based solely on information available on our website.

We do not make any representation that a product is a substitute for professional medical treatment.

The Ministry of AYUSH has specifically advised against misleading or exaggerated claims for AYUSH products.

Certain features may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Providing accurate information.
• Updating your information when required.
• All activities carried out through your account.

Please notify us immediately if you believe your account has been accessed without your permission.

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

An order may be cancelled by us in circumstances including:

• Product unavailability.
• Pricing or listing errors.
• Payment-related issues.
• Suspected fraudulent activity.
• Incorrect or incomplete customer information.
• Delivery limitations.
• Other circumstances beyond our reasonable control.

If we cancel an order after receiving payment, the eligible amount will be refunded through the applicable payment method/process.

All prices displayed on the website are in Indian Rupees (₹), unless otherwise stated.

Prices may include or exclude applicable taxes depending on how the product price is displayed.

We reserve the right to modify prices, offers and discounts at any time.

Any applicable taxes, shipping charges or other charges will be displayed during checkout where applicable.

Payments may be processed through third-party payment gateways such as:

• Razorpay
• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Other payment methods made available on the website

Payment information may be processed directly by the respective payment gateway and may be subject to its own terms and privacy policy.

PrathamVeda does not normally store complete card details on its own servers.

We aim to process and dispatch orders within the estimated processing period displayed on the website.

Delivery timelines may vary depending on:

• Delivery location
• Courier availability
• Product availability
• Weather conditions
• Public holidays
• Logistics disruptions
• Other circumstances beyond our control

The delivery estimate shown at checkout is indicative and not an absolute guarantee.

Customers are responsible for providing a complete and accurate shipping address and contact details.

If you receive:

• A damaged product
• A wrong product
• A missing product
• A product with visible packaging damage

please contact us within 48 hours of delivery at:

Email: support@prathamveda.com

You may be required to provide:

• Order ID
• Product details
• Photographs/videos of the package
• Unboxing video, where available
• Images of the product and shipping label

We will review the request and determine the appropriate resolution according to our Refund & Return Policy.

All content available on the website, including:

• Logo
• Brand name
• Product images
• Graphics
• Text
• Videos
• Designs
• Website layout
• Illustrations
• Trademarks
• Software

is owned by or licensed to PrathamVeda, unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially exploit any content without prior written permission.

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorised access.
• Interfere with website functionality.
• Upload malicious software.
• Use automated systems to scrape website content without permission.
• Submit fraudulent orders.
• Misuse discount codes or promotional offers.
• Impersonate another person.
• Provide false information.

Our website may contain links or integrations with third-party services, including payment gateways, logistics providers, analytics providers and social media platforms.

PrathamVeda is not responsible for the policies, security practices or availability of third-party websites.

To the extent permitted by applicable law, PrathamVeda shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded.

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with the revised “Last Updated” date.

These Terms shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the place of the registered office of the Company, subject to applicable law.

For questions regarding these Terms: