Refund, Return & Cancellation Policy

Before Dispatch

You may request cancellation of an order before it has been dispatched.

To request cancellation, contact us at:

email: support@prathamveda.com

If the cancellation is accepted before dispatch, the eligible amount will be refunded to the original payment method.

After Dispatch

Once an order has been dispatched, cancellation may not be possible.

In such cases, you may need to follow the applicable return/replacement process.

Because our products may include Ayurvedic, wellness, consumable and personal-use products, returns are subject to product type, safety and hygiene requirements.

For hygiene and safety reasons, opened or used consumable products may generally not be eligible for return unless the product is:

• Damaged
• Defective
• Incorrectly delivered
• Missing from the order
• Received in an unusable condition

If your product arrives damaged:

Please contact us within [48 hours] of delivery.

Please provide:

• Order ID
• Product name
• Photographs of the package
• Photographs of the product
• Shipping label
• Unboxing video, if available

Our team will review the request.

If the claim is approved, we may offer:

Replacement / Refund / Other appropriate resolution

depending on product availability and circumstances.

If you receive a product different from what you ordered, please contact us within [48 hours] of delivery.

After verification, we may arrange a replacement or refund, as applicable.

If an item is missing from your order, contact our support team within [48 hours] of delivery.

We may verify the order, packing information and delivery details before approving the claim.

Unless the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights, the following may not be eligible for return:

• Opened products
• Used products
• Partially consumed products
• Products without original packaging
• Products with damaged seals
• Products damaged due to improper storage
• Products damaged due to customer misuse
• Products returned without required documentation
• Products returned after the applicable return period

Once a refund is approved, we will initiate the refund through the applicable payment method.

For prepaid orders, refunds will generally be processed to the original payment source.

The time taken for the amount to appear in your account may depend on:

• Payment gateway
• Bank
• Card issuer
• UPI provider

We will provide the relevant refund/transaction reference wherever applicable.

If an order is cancelled before dispatch and the cancellation is approved, the eligible amount will be refunded.

If an order is cancelled by PrathamVeda due to product unavailability, payment issues or other valid reasons after payment has been received, the eligible amount will be refunded.

Shipping charges, if separately charged, may be non-refundable except where required under applicable law or where the issue is attributable to PrathamVeda, such as delivery of a wrong or damaged product.

Products purchased using:

• Discount coupons
• Promotional offers
• Flash sales
• Bundled offers
• Special campaigns

may be subject to additional terms.

Where applicable, refunds will be calculated according to the actual amount paid and the applicable offer conditions.

Once a refund has been approved:

These timelines are indicative and may vary depending on the customer’s bank/payment provider.

If money has been debited from your account but the order has not been successfully created, please contact us with:

• Transaction ID
• Payment reference
• Date/time of payment
• Amount
• Registered mobile/email

We will verify the transaction with the payment gateway and take appropriate action.

To request a return/replacement:

Email: [support@prathamveda.com]

Please include:

Our support team will review the request and respond accordingly.

For hygiene and safety reasons, opened or used Ayurvedic/consumable products may not be accepted for return merely because the customer has changed their mind or no longer wants the product, subject to applicable consumer rights.

For any refund, return or cancellation-related query: